How To Request Emergency Student Loan Forbearance

If you have any federally held student loans they are now offering emergency forbearance with 0% interest and no capitalization for at least the next 60 days to anyone who requests it. (You get the 0% interest regardless if you take the forbearance). Simply contact your loan servicer and tell them you “are calling to request emergency student loan forbearance”.

All federally-held student loans qualify. Here are each of the federal student loan servicers’ numbers and websites and information on how to bypass or navigate the automated system maze. Please be aware that you may experience wait times for an hour or more.

CornerStone: 1-800-663-1662

Automated system bypass information not available. Please comment if you have information on how to contact a human representative.

FedLoan Servicing (PHEAA): 1-800-699-2908

To bypass the automated system: Press 1, press 0# and you will be placed on hold to speak with a live customer service agent for FedLoan Servicing.

Granite State — GSMR: 1-888-556-0022

Automated system bypass information not available. Please comment if you have information on how to contact a human representative.


Great Lakes Educational Loan Services, Inc.: 1-800-236-4300

Automated system bypass information not available. Please comment if you have information on how to contact a human representative.

HESC/Edfinancial: 1-855-337-6884

Automated system bypass information not available. Please comment if you have information on how to contact a human representative.

MOHELA: 1-888-866-4352

To bypass automated system: Press 1, press 1, press 3, press 3 and you will be placed on hold to speak with a live customer service agent for MOHELA.

Navient: 1-800-722-1300

To bypass automated system: On a first prompt say “Representative”. When the voice will ask you to specify what you’re calling about say the subject of your call. On the next prompt say “Representative” again and the system will ask you to to enter your account information. You will be connected with a live person after that.

Nelnet: 1-888-486-4722

To bypass automated system: Press 0 then 0# and 0#

OSLA Servicing: 1-866-264-9762

Automated system bypass information not available. Please comment if you have information on how to contact a human representative.

ECSI: 1-866-313-3793

To bypass automated system: Press 7 at first prompt

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